NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT
Pursuant to Art. 10, paragraph 3 of the Act on Consumer Protection ("Official Gazette", No. 41/14), we inform consumers that they can submit complaints expressing their dissatisfaction with the purchased product or service in writing, and they will be notified in writing without delay of receipt of that objection.
Objections can also be submitted:
by mail to the address: Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia
or to the e-mail address: info@lokomotivaworld.com
We will respond to a consumer's written complaint in writing no later than 15 days after receiving the complaint, so please provide us with your contact address for the delivery of the response in your complaint.
BASIC INFORMATION
This website is managed by Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia, Registered in the Commercial Court in Zagreb. OIB: 33357222210. MB: 4866932. Account at Zagrebačka banka dd, Zagreb, Trg bana Josipa Jelačića 10 Account number: HR 60 2360 0001102668421 and these Terms of Business regulate the procedure for ordering, contracting, delivery, payment and complaints of products and services offered on these pages through means of remote communication. Trgovci srećom doo offers this site, including all information, tools and services available from this site, to you, the visitor and/or customer, conditioned on your acceptance of all conditions, rules and notices stated here.
Throughout the website, the terms "seller", "merchant", "we", "us", and "our" refer to Trgovci srećom doo.
A site visitor is any person who accesses www.lokomotivaworld.com via means of electronic communication.
The customer of the product is any person who makes an electronic order and payment via credit card or cash on delivery via means of electronic communication.
www.lokomotivaworld.com is the registered domain of Trgovci srećom doo
Please read these Terms of Business carefully before accessing and/or using our site. By visiting our site and/or purchasing anything from us, you agree to be bound by the following terms ("Terms of Service", "Terms", "General Terms and Conditions"), including any additional terms and policies set forth herein and linked and/or accessible by link. These Terms of Service apply to all users of the Site, including, without limitation, users who are searchers, suppliers, customers, merchants and/or content contributors. If you do not agree with all the terms and conditions of this agreement, do not access the website or use our services.
Any new features or tools added to the current site will also be subject to the Terms of Service. You can review the most recent version of the Terms of Business at any time on this page. We reserve the right to update, modify or replace any part of these Terms of Business by posting the change on our website. It is your responsibility to check this page periodically. Your continued use of or access to the Website following the posting of any changes constitutes your acceptance of those changes.
Our online store is hosted and supported on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Article I. - Terms of online trade
By accepting these Terms of Business, you declare that you are of legal age in your country. The purchase and sale of products and services on behalf of minors, fully or partially incompetent persons, can only be concluded by their legal representatives.
You may not use our products for any illegal or unauthorized purposes and may not, in using our website and services, violate any laws in your country (including but not limited to copyright law). You must not transmit viruses or any code of a destructive nature. Violation or violation of any of these Terms of Business will result in termination of cooperation.
Article II. - General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that Your Content (not including credit card information) may be transmitted unencrypted and includes: (a) transmission over different networks; and (b) changes and adapts to the technical requirements of connected networks and devices. Credit card information is always encrypted during transmission over the network.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our Site and Service, use of the Site and Service or access to the Site and Service or any contact on the website through which the Service is provided, without the express written permission of our side.
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms of Business.
Article III. - Products and/or service
Trgovci srećom doo undertakes to regularly maintain and provide visitors and customers with unambiguous, clear, easy-to-understand information about products in a manner adapted to the means of remote communication. Products and/or services are available exclusively online through the website www.lokomotivaworld.com
We have tried to display the colors and images of our products that appear in our online store as accurately as possible. We cannot guarantee that the color display on your screen/monitor will be correct due to different settings depending on the screen.
We reserve the right, but are not obligated, to restrict the sale of our products or services to any person, geographic area, region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited or otherwise prohibited.
We do not guarantee that the quality of any product, service, information, or other material purchased by you will meet your expectations.
Article IV. - Accuracy of account and billing information
We reserve the right to refuse any order placed by you. We may, at our sole discretion, limit or eliminate quantities purchased per person, per household or per order. These restrictions may include orders placed under the same account, credit card, and/or orders using the same billing and/or shipping address. In the event that we have made a change or canceled the order, we will notify you via e-mail and/or the billing address/phone number you left with us when placing the order. We reserve the right to limit or prohibit orders placed, in our sole judgment, by merchants, resellers or distributors.
You agree to provide current, complete and accurate purchase and user information for all purchases from our online store. You agree to promptly update your account and other information, including email address, credit card number and expiration date, so that we can complete your transactions and contact you as necessary.
Article V. - Optional tools
We may provide you with access to third-party tools that we do not monitor or have any control over.
Any use by you of the optional/optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms and conditions under which the tools are provided by the relevant third party service provider(s). sides. We will have no liability arising out of or relating to your use of optional/optional third party tools.
We may also, in the future, offer new services and products and/or features through the Website (including, releasing new tools and resources). Such new features and/or services will also be subject to these Terms of Business.
Article VI. - Third party links
Certain content, products and services available through our service/website may include materials from third parties.
Third-party links on these pages may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and shall have no liability for any third-party material or websites, or for any other third-party material, products or services. We are not responsible for any damage or injury related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, reports, problems or questions regarding third party products and services should be directed to that same third party.
Article VII. - User comments, feedback and other submissions
If, at our request or without our request, you submit certain submissions (for example, a sweepstakes entry), creative ideas, suggestions, proposals, plans or other materials, whether online, by electronic mail, mail or otherwise (collectively "comments"), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use, and in any medium, any comments you submit to us. We have no obligation and shall have no obligation: (1) to keep any Comment in confidence; (2) pay a fee for any Comment, or (3) respond to any Comment.
We may, but have no obligation to, monitor, edit or remove content that we deem, in our sole discretion, to be illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or that violates intellectual property rights or these Terms of Service.
You agree that Your Comments will not infringe the right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain offensive, inappropriate or otherwise illegal, offensive or obscene material or contain any computer virus or other malicious programs that could in any way affect the operation of the website or any other linked website pages. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility for any comments left by you or any third party.
Article VIII. - Copyright
All rights reserved. Trgovci srećom doo claims the copyright to all its own content (textual, audio and visual materials). Copying, distribution, republication or modification of any material or software found on www.lokomotivaworld.com website is strictly prohibited without prior written permission obtained from us. Unauthorized use of any mentioned content or part of the site, without the permission of the copyright owner, is considered a violation of rights that results in a lawsuit and a possible lawsuit.
Article IX. - Remarks and objections
In accordance with Art. 10 of the Law on Consumer Protection, the online store www.lokomotivaworld.com (Trgovci srećom doo) allows you to send your written comments and objections to the e-mail address: info@lokomotivaworld.com
We will respond to all your remarks and objections within a maximum of 15 days.
Article X. - Statement on online payment security
When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards via the Internet.
Article XI. - Online dispute resolution
According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases will be resolved throughout the EU through the ODR platform, which you can access here.
This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.
Article XII. - Payment and delivery methods
Delivery is made only after the customer places the order and after the visible payment on our transaction account. Delivery is made to the customer's address indicated during the order and exclusively to the person indicated by the customer as the recipient when creating the order. Collection can only be done from the person designated as the recipient upon presentation of an identification document. In the event that the customer does not present a personal identification document (identity card or passport), the delivery service is not obliged to deliver the ordered product. If the customer is not at home at the time of delivery, he will be left with a message about the delivery attempt and instructions for picking up the shipment. If the customer does not pick up the shipment within 5 working days of receiving the message about the attempted delivery with instructions for picking up the shipment (not counting the day on which the message was left), then the ordered product is returned to the retailer. In this case, the customer is considered to have canceled the order.
Payment method for products at www.lokomotivaworld.com
Payment by credit cards: American Express, MasterCard, Maestro and Visa.
In the case of refusal of card authorization, in the case of the relationship between the Bank and the card user, the merchant is not responsible for the impossibility of online purchases.
There is a possibility of collecting customs duties and taxes when the shipment arrives in your country. All costs related to customs and taxes are paid by the recipient of the shipment. Trgovci srećom doo has no control over these costs.
We are not responsible for misspelled delivery information that you write, and if the shipment is returned to us due to such an error, we will refund you in the same way we received it, and this amount will be reduced by the postage costs that we had to pay because of your wrongly left data.
Article XIII. - Declaration of conversion
All payments will be made in Euros. When debiting your credit card, the same amount is converted into your local currency according to the exchange rate of the credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website.
Article XIV. - Statement on the protection and collection of personal data
Trgovci srećom doo undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the use of the collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
All your data is strictly kept and is only available to employees who need this data to perform their work. All current and future employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
Article XV. - Return and complaint of goods, termination of contracts on the purchase and sale of products and services
Pursuant to the Law on Consumer Protection, the buyer has the right within 14 (fourteen) calendar days to terminate any sales contract concluded by means of electronic communication without giving reasons; by informing the merchant of his decision to terminate the contract by e-mail to: info@lokomotivaworld.com
The period of 14 calendar days begins to run from the day the customer received the shipment in his possession. You must submit the completed unequivocal statement or form for unilateral termination of the contract to the trader by e-mail at info@lokomotivaworld.com or by post at Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia. The buyer must return the goods without delay and no later than within 14 days from when he informed the trader about his decision to terminate the contract. The buyer is obliged to return the product to the seller at his own expense to the address: Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia.
We will refund the amount paid to you after the goods have been returned to us and will be made in the same way that you made the payment. The merchant is obliged as soon as possible, and no later than within 14 days from the date of receipt of the written notice of termination, to return to the customer the entire amount that the customer paid up to the moment of termination on the basis of the contract for the purchased products. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods. You can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
REPLACEMENT
If the reason for the replacement is a damaged or defective product, the replacement is at the expense of Trgovci srećom doo, and if it is a question of replacing the product due to the customer's wish, the customer sends the goods at his own expense to Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia.
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will provide top service for each customer.
RIGHT TO CANCEL THE ORDER
Both the merchant and the buyer can use the right to terminate the contract (cancellation of the order) before sending the goods for delivery, with the return of previously paid funds. If the merchant cannot deliver the paid goods for any reason, the refund will be made to the customer within three (3) working days. If the customer decides to terminate the contract (cancel the order) before the goods have been sent for delivery, the refund will be made to the customer within three (3) working days. If the customer decides to cancel the order after it has been sent for delivery, the refund will be made within three (3) working days after the return of the same goods by the customer, minus the cost of delivery and the amount of the card commission (if the goods were paid for by credit or debit card).
Postage costs are non-refundable.
We are not responsible for misspelled delivery information that you write, and if the shipment is returned to us due to such an error, we will refund your money in the same way we received it, and this amount will be reduced by the postage costs that we had to pay because of your wrongly left data.
Article XVI - Notice about cookies
In order to ensure the correct operation of these websites and to provide the best possible user experience, we sometimes store small data files known as cookies on your devices. So do most of the big sites. By continuing to browse and use the website www.lokomotivaworld.com you agree to the use of cookies.
A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.
Here is a list of cookies we use:
_session_id, a unique identifier, per session, allows Shopify to store information about your session (referral, landing page, etc.);
_shopify_visit, no data held, present 30 minutes from the last visit, used by our website's internal statistics tracking service provider to record the number of visits;
_shopify_uniq, no data is kept, expires at midnight (relative to the visitor) of the next day, counts the number of visits to the shop by one customer;
cart, a unique tag, present for 2 weeks, stores information about the contents of the cart;
_secure_session_id, unique identifier, per session;
storefront_digest, unique tag, unspecified if the store has a password, this is used to determine if the current visitor has access
You can control and/or delete cookies as you wish. Find more information at: aboutcookies.org . You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.
Article XVII. - Errors, inaccuracies and omissions
From time to time, there may be information on our website or service that contains typographical errors, inaccuracies or omissions that may relate to product description, pricing, promotions, offers, product delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the website or any linked website is incorrect, at any time without notice.
We have no obligation to update, amend or clarify information on the Website or any of its linked websites, including without limitation, pricing information, except as required, prescribed and in accordance with law.
Article XVIII. - Prohibited use
In addition to other prohibitions specified in the Terms of Business, the use of the site or its content is prohibited:
(A) for any unlawful purpose;
(B) to solicit others to perform or participate in any illegal activity;
(C) to violate international, federal, provincial or state regulations, rules, laws or local ordinances;
(D) to infringe our intellectual property rights or the intellectual property of others;
(E) to harass, abuse, insult, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, nationality, race, age, national origin, or disability;
(F) to submit false or misleading information;
(G) to transmit viruses or any other type of malicious and infected code that can or will be used in any way that will affect the functionality or operation of our website or any linked website, other websites or the Internet;
(H) to collect or track personal data of other persons;
(I) for spam or attempted theft;
(J) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the website or any linked website, other websites, or the Internet. We reserve the right to terminate your use of the website or any linked website for violating any of the prohibited purposes.
Article XIX. - Limitation of liability
We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure and error-free. We do not guarantee that the results that may be obtained from the use of our website and/or service will be accurate and reliable.
You expressly agree that Your use or inability to use the Website or Service is at Your own risk.
In no event shall Trgovci srećom doo, our director/s, officers, employees, affiliates, agents, contractors, interns, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental , punitive, special or consequential damages of any kind, including, without limitation, lost profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any of the services or any product purchased using the service, or for any other claim related in any way to your use of the services or any product, including but not limited to to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, broadcast or otherwise available through the service, even when provided advice on their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, in such states or jurisdictions, our liability will be limited to the fullest extent permitted by law.
Article XX - Compensation
You agree to indemnify, defend and hold harmless Trgovci srećom doo, as well as our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, outside collaborators, suppliers, interns and employees, harmless from any claims or demands, including reasonable attorneys' fees, by third parties due to, or arising out of, your breach of these Terms of Service or the documents incorporated by reference, or your violation of any law or third party right.
Article XXI. - Invalidity
In the event that any provision of these Terms of Business is held to be illegal, invalid or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms of Business, and such determination shall not affect its validity and enforceability. of all other provisions.
Article XXII. - Termination
These Terms of Business are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our Site.
If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the termination date; and / or we may deny you access to our services (or any parts thereof).
Article XXII. - Entire contract
These Terms of Business and all business rules published by us on these pages, or in connection with our service constitute the entire agreement, understanding and contract between you and us and govern your use of our service and supersede all previous or existing agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Business).
Any ambiguities and ambiguities in the interpretation of these Terms of Business will not be interpreted against the party in charge of drafting them.
Article XXIII. - Law
The provisions of the Consumer Protection Act, the Personal Data Protection Act, the Obligatory Relations Act, the Electronic Communications Act, the Terms of Business of Trgovci srećom doo and other applicable regulations and laws of the Republic of Croatia apply to the relationship between Trgovci srećom doo and visitors and/or customers. .
Article XXIV. - Changes to the Terms of Business
You can review the latest version of the Terms of Business at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically to review changes. Your continued use of or access to our website or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
PRIVACY POLICY
Article I. - Declaration on the protection and collection of personal data
Trgovci srećom doo undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All current and future employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
E-mail marketing (newsletter): With your permission, we may send you e-mails about our store, new products and other changes. Every user has the option of signing up for our newsletter when registering. If you are not a registered user or customer, but still want to receive our notifications, you can sign up for our newsletter, which is located in the lower right corner of the front page. Every user can unsubscribe from our newsletter at any time by contacting us at info@lokomotivaworld.com
The visitor and/or customer, by filling out the form when registering or purchasing at www.lokomotivaworld.com , confirms the accuracy and completeness of the specified data, including personal data.
Article II. - Consent
When you provide us with personal information to register, complete a transaction, confirm your credit card, order, arrange for delivery or return a purchase, we understand that you consent to our collection of that information and use of it solely for that specific reason.
If we request your personal information for a secondary reason, such as marketing or a newsletter, we will either ask you directly for your express permission, or give you the opportunity to say no.
How can I withdraw my consent?
If you have changed your mind, you may withdraw your consent for us to contact you, for continued collection, use or disclosure of your information, at any time by contacting us at info@lokomotivaworld.com or by mail at:
Trgovci srecom doo
Jurkovićeva 22, 10 000 Zagreb, Croatia
Article III. - Discovery
We may disclose your personal information only if required by law or if you violate our Terms of Service.
Article IV. - Shopify
Our online store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services.
Card data and personalized security features are not stored on the Shopify system, i.e. outside the system of the certified ISP of the contractual partner of Zagrebacka banka.
Article V. - Third Party Services
In general, the third-party service providers we use will collect, use and disclose your information only to the extent necessary to perform the service they provide to us.
However, certain third-party service providers, such as payment services and other payment processors, have their own privacy policies regarding the information we need to provide them for your purchase transactions.
For these third-party service providers, we recommend that you read their privacy policies so that you can understand how your personal data will be processed by them.
In particular, please note that some service providers may be located in or have content that is in a different jurisdiction from you or us. Therefore, if you have chosen to proceed with a transaction involving the services of a third-party service provider, then your data may become subject to the laws of the jurisdiction in which the service provider or its facilities are located.
Once you leave our store websites or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
When you click on links in our online store, they may direct you away from our site. We are not responsible for the Privacy Policies of other sites and encourage you to read their Privacy Policies.
Article VI. - Security
To protect your personal information, we will take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Article VII. - Notification about cookies
In order to ensure the correct operation of these websites and to provide the best possible user experience, we sometimes store small data files known as cookies on your devices. So do most of the big sites. By continuing to browse and use the website www.lokomotivaworld.com you agree to the use of cookies.
A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.
Here is a list of cookies we use:
_session_id, a unique identifier, per session, that allows Shopify to store information about your session (referral, landing page, etc.);
_shopify_visit, no data held, present 30 minutes from the last visit, used by our website's internal statistics tracking service provider to record the number of visits;
_shopify_uniq, no data is kept, expires at midnight (relative to the visitor) of the next day, counts the number of visits to the shop by one customer;
cart, a unique tag, present for 2 weeks, stores information about the contents of the cart;
_secure_session_id, unique identifier, per session;
storefront_digest, unique tag, unspecified if the store has a password, this is used to determine if the current visitor has access
You can control and/or delete cookies as you wish. Find more information at: aboutcookies.org . You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.
Article VIII. - Coming of age
By using this site, you confirm that you are of legal age in your country of residence.
Minors or dependents may use the site only with a legal representative.
Article IX. - Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Changes and clarifications will be effective immediately upon posting on the website. If we make significant changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what conditions, if any, we use and/or disclose it.
If our online store is acquired or merged with another company, your data may be transferred to the new owners, so that we can continue to sell you products.
QUESTIONS AND CONTACT
If you want to: access, correct, change or delete personal data we have about you, file a complaint, or simply want more information, contact us at info@lokomotivaworld.com or by mail at Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia
Article II. - General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that Your Content (not including credit card information) may be transmitted unencrypted and includes: (a) transmission over different networks; and (b) changes and adapts to the technical requirements of connected networks and devices. Credit card information is always encrypted during transmission over the network.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our Site and Service, use of the Site and Service or access to the Site and Service or any contact on the website through which the Service is provided, without the express written permission of our side.
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect these Terms of Business.
Article III. - Products and/or service
Trgovci srećom doo undertakes to regularly maintain and provide visitors and customers with unambiguous, clear, easy-to-understand information about products in a manner adapted to the means of remote communication. Products and/or services are available exclusively online through the website www.lokomotivaworld.com
We have tried to display the colors and images of our products that appear in our online store as accurately as possible. We cannot guarantee that the color display on your screen/monitor will be correct due to different settings depending on the screen.
We reserve the right, but are not obligated, to restrict the sale of our products or services to any person, geographic area, region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited or otherwise prohibited.
We do not guarantee that the quality of any product, service, information, or other material purchased by you will meet your expectations.
Article IV. - Accuracy of account and billing information
We reserve the right to refuse any order placed by you. We may, at our sole discretion, limit or eliminate quantities purchased per person, per household or per order. These restrictions may include orders placed under the same account, credit card, and/or orders using the same billing and/or shipping address. In the event that we have made a change or canceled the order, we will notify you via e-mail and/or the billing address/phone number you left with us when placing the order. We reserve the right to limit or prohibit orders placed, in our sole judgment, by merchants, resellers or distributors.
You agree to provide current, complete and accurate purchase and user information for all purchases from our online store. You agree to promptly update your account and other information, including email address, credit card number and expiration date, so that we can complete your transactions and contact you as necessary.
Article V. - Optional tools
We may provide you with access to third-party tools that we do not monitor or have any control over.
Any use by you of the optional/optional tools offered through the website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms and conditions under which the tools are provided by the relevant third party service provider(s). sides. We will have no liability arising out of or relating to your use of optional/optional third party tools.
We may also, in the future, offer new services and products and/or features through the Website (including, releasing new tools and resources). Such new features and/or services will also be subject to these Terms of Business.
Article VI. - Third party links
Certain content, products and services available through our service/website may include materials from third parties.
Third-party links on these pages may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and shall have no liability for any third-party material or websites, or for any other third-party material, products or services. We are not responsible for any damage or injury related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, reports, problems or questions regarding third party products and services should be directed to that same third party.
Article VII. - User comments, feedback and other submissions
If, at our request or without our request, you submit certain submissions (for example, a sweepstakes entry), creative ideas, suggestions, proposals, plans or other materials, whether online, by electronic mail, mail or otherwise (collectively "comments"), you agree that we may, at any time, without limitation, edit, copy, publish, distribute, translate and otherwise use, and in any medium, any comments you submit to us. We have no obligation and shall have no obligation: (1) to keep any Comment in confidence; (2) pay a fee for any Comment, or (3) respond to any Comment.
We may, but have no obligation to, monitor, edit or remove content that we deem, in our sole discretion, to be illegal, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or that violates intellectual property rights or these Terms of Service.
You agree that Your Comments will not infringe the right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain offensive, inappropriate or otherwise illegal, offensive or obscene material or contain any computer virus or other malicious programs that could in any way affect the operation of the website or any other linked website pages. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility for any comments left by you or any third party.
Article VIII. - Copyright
All rights reserved. Trgovci srećom doo claims the copyright to all its own content (textual, audio and visual materials). Copying, distribution, republication or modification of any material or software found on www.lokomotivaworld.com website is strictly prohibited without prior written permission obtained from us. Unauthorized use of any mentioned content or part of the site, without the permission of the copyright owner, is considered a violation of rights that results in a lawsuit and a possible lawsuit.
Article IX. - Remarks and objections
In accordance with Art. 10 of the Law on Consumer Protection, the online store www.lokomotivaworld.com (Trgovci srećom doo) allows you to send your written comments and objections to the e-mail address: info@lokomotivaworld.com
We will respond to all your remarks and objections within a maximum of 15 days.
Article X. - Statement on online payment security
When paying on our web store, use CorvusPay - an advanced system for securely accepting payment cards via the Internet.
Article XI. - Online dispute resolution
According to a special regulation of the European Union, from February 15, 2016, disputes related to online purchases will be resolved throughout the EU through the ODR platform, which you can access here.
This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange a product, etc.), you can submit your complaint in a faster and simpler way at the above link. The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU.
Article XII. - Payment and delivery methods
Delivery is made only after the customer places the order and after the visible payment on our transaction account. Delivery is made to the customer's address indicated during the order and exclusively to the person indicated by the customer as the recipient when creating the order. Collection can only be done from the person designated as the recipient upon presentation of an identification document. In the event that the customer does not present a personal identification document (identity card or passport), the delivery service is not obliged to deliver the ordered product. If the customer is not at home at the time of delivery, he will be left with a message about the delivery attempt and instructions for picking up the shipment. If the customer does not pick up the shipment within 5 working days of receiving the message about the attempted delivery with instructions for picking up the shipment (not counting the day on which the message was left), then the ordered product is returned to the retailer. In this case, the customer is considered to have canceled the order.
Payment method for products at www.lokomotivaworld.com
Payment by credit cards: American Express, MasterCard, Maestro and Visa.
In the case of refusal of card authorization, in the case of the relationship between the Bank and the card user, the merchant is not responsible for the impossibility of online purchases.
There is a possibility of collecting customs duties and taxes when the shipment arrives in your country. All costs related to customs and taxes are paid by the recipient of the shipment. Trgovci srećom doo has no control over these costs.
We are not responsible for misspelled delivery information that you write, and if the shipment is returned to us due to such an error, we will refund you in the same way we received it, and this amount will be reduced by the postage costs that we had to pay because of your wrongly left data.
Article XIII. - Declaration of conversion
All payments will be made in Euros. When debiting your credit card, the same amount is converted into your local currency according to the exchange rate of the credit card associations. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website.
Article XIV. - Statement on the protection and collection of personal data
Trgovci srećom doo undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the use of the collected data, regularly gives customers the opportunity to choose about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
All your data is strictly kept and is only available to employees who need this data to perform their work. All current and future employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
Article XV. - Return and complaint of goods, termination of contracts on the purchase and sale of products and services
Pursuant to the Law on Consumer Protection, the buyer has the right within 14 (fourteen) calendar days to terminate any sales contract concluded by means of electronic communication without giving reasons; by informing the merchant of his decision to terminate the contract by e-mail to: info@lokomotivaworld.com
The period of 14 calendar days begins to run from the day the customer received the shipment in his possession. You must submit the completed unequivocal statement or form for unilateral termination of the contract to the trader by e-mail at info@lokomotivaworld.com or by post at Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia. The buyer must return the goods without delay and no later than within 14 days from when he informed the trader about his decision to terminate the contract. The buyer is obliged to return the product to the seller at his own expense to the address: Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia.
We will refund the amount paid to you after the goods have been returned to us and will be made in the same way that you made the payment. The merchant is obliged as soon as possible, and no later than within 14 days from the date of receipt of the written notice of termination, to return to the customer the entire amount that the customer paid up to the moment of termination on the basis of the contract for the purchased products. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods. You can electronically fill out and send a copy of the form for unilateral termination of the contract, which is available on our website. We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.
REPLACEMENT
If the reason for the replacement is a damaged or defective product, the replacement is at the expense of Trgovci srećom doo, and if it is a question of replacing the product due to the customer's wish, the customer sends the goods at his own expense to Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia.
The seller is not responsible for possible damages and other obligations that are in the domain of the delivery service, but in agreement with them will provide top service for each customer.
RIGHT TO CANCEL THE ORDER
Both the merchant and the buyer can use the right to terminate the contract (cancellation of the order) before sending the goods for delivery, with the return of previously paid funds. If the merchant cannot deliver the paid goods for any reason, the refund will be made to the customer within three (3) working days. If the customer decides to terminate the contract (cancel the order) before the goods have been sent for delivery, the refund will be made to the customer within three (3) working days. If the customer decides to cancel the order after it has been sent for delivery, the refund will be made within three (3) working days after the return of the same goods by the customer, minus the cost of delivery and the amount of the card commission (if the goods were paid for by credit or debit card).
Postage costs are non-refundable.
We are not responsible for misspelled delivery information that you write, and if the shipment is returned to us due to such an error, we will refund your money in the same way we received it, and this amount will be reduced by the postage costs that we had to pay because of your wrongly left data.
Article XVI - Notice about cookies
In order to ensure the correct operation of these websites and to provide the best possible user experience, we sometimes store small data files known as cookies on your devices. So do most of the big sites. By continuing to browse and use the website www.lokomotivaworld.com you agree to the use of cookies.
A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.
Here is a list of cookies we use:
_session_id, a unique identifier, per session, allows Shopify to store information about your session (referral, landing page, etc.);
_shopify_visit, no data held, present 30 minutes from the last visit, used by our website's internal statistics tracking service provider to record the number of visits;
_shopify_uniq, no data is kept, expires at midnight (relative to the visitor) of the next day, counts the number of visits to the shop by one customer;
cart, a unique tag, present for 2 weeks, stores information about the contents of the cart;
_secure_session_id, unique identifier, per session;
storefront_digest, unique tag, unspecified if the store has a password, this is used to determine if the current visitor has access
You can control and/or delete cookies as you wish. Find more information at: aboutcookies.org . You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.
Article XVII. - Errors, inaccuracies and omissions
From time to time, there may be information on our website or service that contains typographical errors, inaccuracies or omissions that may relate to product description, pricing, promotions, offers, product delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the website or any linked website is incorrect, at any time without notice.
We have no obligation to update, amend or clarify information on the Website or any of its linked websites, including without limitation, pricing information, except as required, prescribed and in accordance with law.
Article XVIII. - Prohibited use
In addition to other prohibitions specified in the Terms of Business, the use of the site or its content is prohibited:
(A) for any unlawful purpose;
(B) to solicit others to perform or participate in any illegal activity;
(C) to violate international, federal, provincial or state regulations, rules, laws or local ordinances;
(D) to infringe our intellectual property rights or the intellectual property of others;
(E) to harass, abuse, insult, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, nationality, race, age, national origin, or disability;
(F) to submit false or misleading information;
(G) to transmit viruses or any other type of malicious and infected code that can or will be used in any way that will affect the functionality or operation of our website or any linked website, other websites or the Internet;
(H) to collect or track personal data of other persons;
(I) for spam or attempted theft;
(J) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the website or any linked website, other websites, or the Internet. We reserve the right to terminate your use of the website or any linked website for violating any of the prohibited purposes.
Article XIX. - Limitation of liability
We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure and error-free. We do not guarantee that the results that may be obtained from the use of our website and/or service will be accurate and reliable.
You expressly agree that Your use or inability to use the Website or Service is at Your own risk.
In no event shall Trgovci srećom doo, our director/s, officers, employees, affiliates, agents, contractors, interns, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental , punitive, special or consequential damages of any kind, including, without limitation, lost profits, loss of income, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any of the services or any product purchased using the service, or for any other claim related in any way to your use of the services or any product, including but not limited to to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, broadcast or otherwise available through the service, even when provided advice on their possibility. Because some states or jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, in such states or jurisdictions, our liability will be limited to the fullest extent permitted by law.
Article XX - Compensation
You agree to indemnify, defend and hold harmless Trgovci srećom doo, as well as our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, outside collaborators, suppliers, interns and employees, harmless from any claims or demands, including reasonable attorneys' fees, by third parties due to, or arising out of, your breach of these Terms of Service or the documents incorporated by reference, or your violation of any law or third party right.
Article XXI. - Invalidity
In the event that any provision of these Terms of Business is held to be illegal, invalid or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms of Business, and such determination shall not affect its validity and enforceability. of all other provisions.
Article XXII. - Termination
These Terms of Business are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you stop using our Site.
If in our sole judgment you fail, or we suspect you have failed, to comply with any term or provision of these Terms and Conditions, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the termination date; and / or we may deny you access to our services (or any parts thereof).
Article XXII. - Entire contract
These Terms of Business and all business rules published by us on these pages, or in connection with our service constitute the entire agreement, understanding and contract between you and us and govern your use of our service and supersede all previous or existing agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any previous versions of the Terms of Business).
Any ambiguities and ambiguities in the interpretation of these Terms of Business will not be interpreted against the party in charge of drafting them.
Article XXIII. - Law
The provisions of the Consumer Protection Act, the Personal Data Protection Act, the Obligatory Relations Act, the Electronic Communications Act, the Terms of Business of Trgovci srećom doo and other applicable regulations and laws of the Republic of Croatia apply to the relationship between Trgovci srećom doo and visitors and/or customers. .
Article XXIV. - Changes to the Terms of Business
You can review the latest version of the Terms of Business at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically to review changes. Your continued use of or access to our website or service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
PRIVACY POLICY
Article I. - Declaration on the protection and collection of personal data
Trgovci srećom doo undertakes to provide protection to customers' personal data, in such a way that it collects only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the way the collected data is used, regularly gives customers a choice about the use of their data, including the ability to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly kept and is available only to employees who need this data to perform their work. All current and future employees of Trgovci srećom doo and business partners are responsible for respecting the principles of privacy protection.
E-mail marketing (newsletter): With your permission, we may send you e-mails about our store, new products and other changes. Every user has the option of signing up for our newsletter when registering. If you are not a registered user or customer, but still want to receive our notifications, you can sign up for our newsletter, which is located in the lower right corner of the front page. Every user can unsubscribe from our newsletter at any time by contacting us at info@lokomotivaworld.com
The visitor and/or customer, by filling out the form when registering or purchasing at www.lokomotivaworld.com , confirms the accuracy and completeness of the specified data, including personal data.
Article II. - Consent
When you provide us with personal information to register, complete a transaction, confirm your credit card, order, arrange for delivery or return a purchase, we understand that you consent to our collection of that information and use of it solely for that specific reason.
If we request your personal information for a secondary reason, such as marketing or a newsletter, we will either ask you directly for your express permission, or give you the opportunity to say no.
How can I withdraw my consent?
If you have changed your mind, you may withdraw your consent for us to contact you, for continued collection, use or disclosure of your information, at any time by contacting us at info@lokomotivaworld.com or by mail at:
Trgovci srecom doo
Jurkovićeva 22, 10 000 Zagreb, Croatia
Article III. - Discovery
We may disclose your personal information only if required by law or if you violate our Terms of Service.
Article IV. - Shopify
Our online store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services.
Card data and personalized security features are not stored on the Shopify system, i.e. outside the system of the certified ISP of the contractual partner of Zagrebacka banka.
Article V. - Third Party Services
In general, the third-party service providers we use will collect, use and disclose your information only to the extent necessary to perform the service they provide to us.
However, certain third-party service providers, such as payment services and other payment processors, have their own privacy policies regarding the information we need to provide them for your purchase transactions.
For these third-party service providers, we recommend that you read their privacy policies so that you can understand how your personal data will be processed by them.
In particular, please note that some service providers may be located in or have content that is in a different jurisdiction from you or us. Therefore, if you have chosen to proceed with a transaction involving the services of a third-party service provider, then your data may become subject to the laws of the jurisdiction in which the service provider or its facilities are located.
Once you leave our store websites or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
When you click on links in our online store, they may direct you away from our site. We are not responsible for the Privacy Policies of other sites and encourage you to read their Privacy Policies.
Article VI. - Security
To protect your personal information, we will take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Article VII. - Notification about cookies
In order to ensure the correct operation of these websites and to provide the best possible user experience, we sometimes store small data files known as cookies on your devices. So do most of the big sites. By continuing to browse and use the website www.lokomotivaworld.com you agree to the use of cookies.
A cookie is a small text file that is stored on a computer or mobile device when you visit a certain website. With the help of cookies, the website remembers your actions and preferences (such as login, language, font size and other preferences related to display) for a long period of time, so it is not necessary to re-enter them every time you return to the website or browse. its different pages.
Here is a list of cookies we use:
_session_id, a unique identifier, per session, that allows Shopify to store information about your session (referral, landing page, etc.);
_shopify_visit, no data held, present 30 minutes from the last visit, used by our website's internal statistics tracking service provider to record the number of visits;
_shopify_uniq, no data is kept, expires at midnight (relative to the visitor) of the next day, counts the number of visits to the shop by one customer;
cart, a unique tag, present for 2 weeks, stores information about the contents of the cart;
_secure_session_id, unique identifier, per session;
storefront_digest, unique tag, unspecified if the store has a password, this is used to determine if the current visitor has access
You can control and/or delete cookies as you wish. Find more information at: aboutcookies.org . You can delete all cookies already stored on your computer, and the settings of most browsers allow you to block the storage of cookies. If you block cookies, you may have to manually adjust some preferences each time you visit the website, and certain services and functions may not be available.
Article VIII. - Coming of age
By using this site, you confirm that you are of legal age in your country of residence.
Minors or dependents may use the site only with a legal representative.
Article IX. - Changes to the Privacy Policy
We reserve the right to change this Privacy Policy at any time. Changes and clarifications will be effective immediately upon posting on the website. If we make significant changes to this Privacy Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what conditions, if any, we use and/or disclose it.
If our online store is acquired or merged with another company, your data may be transferred to the new owners, so that we can continue to sell you products.
QUESTIONS AND CONTACT
If you want to: access, correct, change or delete personal data we have about you, file a complaint, or simply want more information, contact us at info@lokomotivaworld.com or by mail at Trgovci srećom doo Jurkovićeva 22, 10 000 Zagreb, Croatia